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Artificial Intelligence

With These 5 Ways AIRA Makes Your Sales Meeting Successful

sales meeting

Sales are the lifeline of any business. Consequently, businesses are always searching for the best sales-boosting techniques. When sales are stagnating and the sales performance needs improvement, the sales manager needs to optimize their organization’s sales pipeline.

The most practical method of improving a sales pipeline is through a thorough review of the sales processes. The sales manager needs to examine all the sales undertakings from the sales admin and perform the necessary follow up.

Consequently, 72% of all successful sales managers will hold their sales pipeline review meetings a few times each month. Why? Over 63% of them feel that there is a lot of improvement in legroom in sales pipeline management.

Beyond sales channel shortcomings, sales managers are also, facing massive sales forecast accuracy challenges. The executive is under immense pressure to locate the heartbeat of their brands and their win rates. It is only 46.9% of all forecasted deals that close in a win and on time due to the immense collaboration efforts required to make a stellar sales prediction.


Why businesses need sales meetings

Such processes require a team effort between the revenue, product mix, sales, and marketing executives. Since board members and shareholders do not like surprises but appreciate well a well-managed and controlled sales performance, collaboration meetings between executives that highlight any sales challenges are a necessity.

Such meetings allow an analysis of forecast accuracy in detail, which will bring forth the business’s negotiating, personnel, or sales problem. When the sales teams deal with these snags, the company will have better forecast accuracy outcomes.

Sales meetings are therefore necessary for businesses that need to improve their revenue collection and forecast processes. Some benefits of productive sales meetings include;

  • Improved sales processes
  • Better sales forecast results
  • Ample sales strategies analysis opportunities
  • Enhanced sales resource allocation and management
  • Efficient progress reviews
  • Better mapping of sales targets

5 ways Aira makes your sales meeting more effective

While sales meetings are paramount for the improvement of sales strategies, it is only 53% of company employees that term them as productive. Many account executives and sales reps cite lack of engagement, meeting mismanagement, and a lack of agenda as challenges to a productive sales meeting. Fortunately, we are now living in a digital and connected world, meaning that sales teams have access to massive sales improvement data. They are not only finding it easier to obtain sales channel improvement information but are also now more accountable for the progress, follow-up, and results of the steps taken.

The use of AI meeting tools can also assist in the implementation of productive sales meeting practices. Virtual meeting assistant tools like Aira are powered by artificial intelligence technology and are the perfect sales meeting assistants.

Aira will step in into your sales meeting, make notes, and share them with the rest of the sales team for follow up, enhancing collaboration between all the stakeholders. This state of the art AI tool can join web conferencing calls and transcribe all the dialogue between members, highlighting every key action for future follow up.

Some of Aira’s most useful features include her ability to schedule meetings and synchronize all your schedules with Google Mail or Microsoft 365. She also integrates perfectly with customer relationship management platforms via Zapier.

At the end of each meeting, Aira will also provide the meeting chairperson with the meeting’s analytics and highlight areas that require improvement to ensure that your meeting’s agenda is optimized. Some of the challenges that Aira can streamline in sales meetings include;

1. Meeting scheduling

aira meeting scheduling

Many challenges face the meeting convener which include time, technology, venue, and convenience restrictions. As an illustration, when scheduling meetings you have to ensure that the meeting time is perfectly slotted such that the members are undistracted before the commencement of the meeting.

The meeting time has to be convenient for every attendee to ensure that every member stays put until the final topic has is wrapped up. Scheduling the perfect meeting time can be a challenge for sales teams that tend to veer off the agenda.

The AI meeting can solve this challenge. Feed Aira with your meeting’s agenda and topics and she will distribute the meeting time adequately to ensure that it complements the rhythm of your office.

She will contact every meeting participant beforehand to gauge his or her availability and to understand what the best meeting hours are. She will handle all the cancellations, rescheduling, and communication duties to ensure that all decision-makers arrive at the meeting ready to give it their full attention.

AI tools can additionally schedule a time for technical challenge troubleshooting and share all the required meeting passwords and links with all participants in advance, should you decide to hold an online meeting.

You can, for instance, use an AI tool to research and share informational videos that educate all members beforehand on the use of new meeting technology. This ensures that all prior app downloads are made and that all participants are familiar with technology to ensure that the meeting flows smoothly.

2. Taking meeting notes

The manual taking of meeting notes is one of the most tedious bits of a sales meeting. The sales pipeline or forecast improvement meeting will have tons of data to consider and mull over. Topics might switch without warning and a discussion with more than one participant will turn into a highly convoluted discussion.

Topics about lead follow-up, lead generation, and monitoring will have tons of numerical data accompanying it, which makes it challenging to take note of manually. The minute-taker is therefore often in a difficult situation, where they have to personally gauge what are the most pertinent issues to take note of in a meeting.

This situation could force them to expunge some discussions that are irrelevant to the agenda since they cannot transcribe the full meeting discussions by hand. When a minute taker is also part of the meeting and has knowledge that will enhance the discussion, minute taking will curtail their contribution.

Thirdly, manual minute writing can also be very difficult to manage when a meeting is poorly chaired. If the moderator cannot steer the meeting towards objectivity and productivity, the minute taker will need to keep cueing the chair to take control of the meeting, and mute side conversations. This makes the minute writer’s task even more challenging.

AI meeting assistants like Aira can ease the sales meeting minute-taking process. Aira has AI-powered note-making and listening features that will automatically take fantastic meeting notes. You can rely on Aira to take your notes and leave all participants free to deeply share on the agenda.

This virtual meeting assistant will transcribe all the meeting’s dialogue to ensure that all the critical topic deliberations are saved for future reference. She will also analyze the engagement and behavior of your participants to highlight areas that need communication improvement steps in the future.

Best of all, unlike manual minute takers that ran out of paper, Aira will keep writing until the meeting is adjourned.

3. Increasing meeting engagement

One major source of boredom in sales meetings is a lack of diversity in presenters and media. No one wants to listen in to numbers from the same manager for the umpteenth time. Sales meetings can also become less engaging over time. If all you have at hand are plain printed text and numbers as handouts, the meeting will have the aura of classroom boredom, especially if the topic is repetitive.

You can utilize AI tools to add interactive content and data to your meetings. This strategy will table your topic engagingly and uniquely. Use AI tools to add worksheets or polls to your meting and increase collaboration. Assign revolving meeting host duties via Aira also to add some energy and freshness to your meetings.

4. Increasing the meeting’s actionability

Increasing meeting actionability

If you have ever attended a meeting and wondered what its agenda was, then you were invited to an ill-prepared meeting. The sales meeting’s agenda was either nonexistent or weak meaning that the conversions were also pointless.

Unproductive meetings are a huge expense to a company. The average employee will attend close to 62 meetings each month, meaning that they will spend close to 40% of their work hours in meetings. To ensure that this time is utilized most profitability, these meetings have to be deeply researched and prepared in advance.

Aira will not only handle the meeting’s scheduling task but will help you set your meeting’s agenda. She will quickly provide access to old meeting notes and deliberations to help your design an agenda. She will also share the agenda and topics with all participants beforehand to ensure a productive sales meeting from prepared participants.

5. Keeping the meeting on track

One common meeting complaint is that they eat up too much work time. An employee that has to attend to their deadlines, quotas, and calls will appreciate Aira’s ability to organize and streamline the progress of your sales meeting.

AI tools can monitor time limits to ensure equal participation for all members. For online meetings, she will also make room for comments, reactions, and questions to ensure that the meeting is not distracted by side discussions.


Conclusion

Aira is the to-go-to meeting companion for sales teams, managers, and functions. Delegate your meeting task to her capable AI ability and she will ensure top-notch productivity in your sales meetings, by enhancing collaboration, engagement, and actionability.

Now Generate Precise AI Meeting Notes With Aira Like A Pro

AI Meeting Notes

AIRA is a voice AI platform that records meetings and automatically transcribes them.

  • This saves times spent taking minutes
  • Opens your time so you can do other things that require your attention currently
  • Makes it possible for you to go through notes later and action them
  • The transcriptions are stored in one place so you can access, refer and analyze them easier

Generating precise meeting notes begins with joining the right meeting. The beauty of AIRA in accomplishing precision is in the simple approach on which the app’s workflow is based. The whole process, from app installation to meeting attendance, minute taking, and finally sending out emails, is designed to guide AIRA to give accurate results. For instance:

  • Calendar auto-sync: Assuming it’s your first time to log into AIRA, it will sync with your calendar and show you all the details of every meeting you have on that day. If you have a meeting or meetings on any day, those meetings reflect within AIRA. This process happens automatically, hence eliminates errors.
  • Auto join: Once you have turned the auto-join function on, Aira will autojoin each meeting at the appointed time. AIRA then attends meetings on your behalf if you can’t, takes meeting notes for you whether or not you are present for a meeting, and then ensures you get the notes from that meeting via mail.
  • AIRA keeps both the recording and the transcript of the meeting for your reference, and all this information is saved in one place. In addition, keywords are generated to make it easier to refer to points of interest. This gives you multiple resources to refer to, should you want to fact check something that was said during the meeting.

With that said, to further understand how AIRA generates precise AI meeting notes, we have to dissect how AI apps work.

The machine learning process for ensuring voice AI accuracy for AI meeting notes

AIRA is an AI voice assistant app, meaning that it works by automatically recognizing speech.

AI voice apps are programmed through a machine learning process, whereby they are trained and tested on their ability to recognize phonemes (a unit of human speech measurement).

The training process usually involves using transcripts from earlier recorded speech to better gauge how well the AI links the spoken word and the transcribed text. This process guarantees highly accurate and precise transcriptions.

Some AI applications also use word decoding, whereby full words are used in the training process. However, Automatic speech recognition is the end goal of any voice AI, regardless of the software used.

The training process  for AI voice apps follows these general steps:

  • Audio is captured through a microphone
  • The waveforms are then put through a 3-step acoustic analysis process, that involves:
  • Acoustic modeling. This analyzes phonemes and the words formed when those phonemes are complete
  • Pronunciation modeling. This analyzes pronunciations and other aspects such as accents that cause variabilities in speech
  • Language modeling. This involves contextual analysis
  • The data from the acoustic analysis is then decoded into text

This entire analysis is carried out by AI to eliminate errors.  Furthermore, as machine learning involves repetitive training processes, any AI voice app that goes through this rigorous creation process guarantees more accurate voice recognition results.

We have already mentioned above that speech to text involves decoding the data from the acoustic analysis. This process as well, needs to be very accurate.

Bottom line

The thinking behind voice apps is speed, convenience and efficiency. But as you strive to bring these qualities to your business, the voice app company you choose to partner with is just as crucially important.

Minutes represent important discussions and decisions for your company. They are how you conduct business. If you cannot trust your AI meeting note-taking app to do a good job, this could cost you your business. A parting note from us, therefore, is that you sign up for a demo of AIRA and experience a whole new easy and efficient way to conduct meetings.

Why Machine Learning Algorithms and AI Are Imperative for Your Online Meetings

machine learning algorithms and ai

A few years before the COVID-19 epidemic, it had become clear that online meetings were the future of meetings. Pundits had observed that close to 50% of small businesses in the US were home-based.

There were predictions therefore that over half of the US workforce would be working remotely by 2020.

Technologists began to advocate for robust teleconferencing platforms to eliminate the then unpredictability of remote meetings.

They also encouraged innovators to preserve the face-to-face aspects of meetings to accommodate valuable eye contact and non-verbal cues features of meetings.

The online meeting tools that arose from this clarion call were wonky, hampered by a lack of innovation. The choice of meeting tools was few, with limited processing power.

The online meeting of the day was not as productive as it is today, where meetings can run on elegant, portable mobile screens.

Fortunately, today’s innovators have delved deep into advanced online meeting support platforms research. They have beautifully infused old technology with robust machine learning algorithms and ai technology.


What is Machine Learning Algorithms and AI?

Machine learning is an artificial intelligence learning process. It was born from the old school form of pattern learning, which emphasizes computer learning in the absence of certain programming aspects.

Machine learning exposes models to data allowing them to adapt to it independently. Machine learning algorithms enable computers to make repeatable decisions and reliable results.

Artificial intelligence, on the other hand, is a broad science that programs machines to mimic human faculties. Online meeting tools powered by machine learning algorithms and ai are powerful, reliable, and predictive. These tools have massive data saving and assimilation abilities.

The introduction of AI innovation in online meeting tools has led to the discovery of tools like AIRA. AIRA is an intelligent meeting companion that not only takes meeting notes, but transcribes them and shares them with all meeting participants.

She is an AI-powered tool that can automatically schedule your online meetings and dial into the meeting when it commences. Below are the reasons why tools like AIRA are imperative for online meetings.


1. Meeting scheduling

meeting scheduling

Ask any office assistant and they will tell you that meeting time management and scheduling are vital skills for a meeting’s success. The fact is, there are tons of scheduling tools out there, but most workers often have conflicting timings when meetings are scheduled. Why does this happen?

While the planning and scheduling bit seems deceptively simple, it is not easy to find a time and date that works perfectly for every meeting member.

A simple recommendation of a day or time can bring forth a mess of emails, asking for clarifications on time zones, week, month, or even year!

The person scheduling the meeting might not have ample time, to deal with all these communications while handling their core job and other life challenges. They therefore do not have time to spend in the search for the perfect and optimal meeting time for everyone involved.

Enter meeting personal assistants powered by AI. They will take on the scheduling bit of the meeting, contact every participant, and take into consideration the meeting’s schedule preferences. The AI tool will select the optimal meeting time for all participants and display it to all members.

The AI meeting assistance will also eliminate common scheduling problems like double booking, reschedules, cancellations, and reminders.


2. Time management

Meeting leaders not only face the challenge of updating every member’s calendar and sending email reminders but that of choosing meeting participants as well.

Besides, most employees prefer short meetings that also save on man-hour costs of long meetings. You however have to be careful to ensure that you have enough members at hand to cover the agenda.

The AI meeting assistant can help solve this dilemma by availing enough company data on the agenda at hand. The AI tool will give you access to external data sources and analytics from past meeting behavior and occurrences to help you chart your time management strategy.

The meeting bot will distribute all your meeting topics appropriately to help you cut out all delays, filler discussions and other time wasting occurrences. Good planning will improve the flow of the meeting and increase productivity.

The meetings bot will also help identify the ideal meeting members as per their relationship, role, or expertise.


3. Enhancing collaboration

The ideal online meeting should not be hampered by the usual physical limitations of data access. There should be abundant data at hand to keep all members well informed.

Physical meetings often have the challenge of data access, because a meeting leader cannot accurately anticipate all the information that a meeting will require.

AI tools can, therefore, cut down the frustration that limited data access brings to meetings. These tools can give access to all critical data, before, during, and after the meeting.

As an illustration, in a meeting where drawings and documents are shared on a weekly basis, all team members will need to access the updated version of the information before the meeting.

Since there are most likely dozens of versions of this data in your business’s computers, the AI can scrape through your servers and access the documents needed for the meeting, ensuring that they are up to date.

The bot can also share these latest versions of documents with all team members. When the meeting commences, the AI will also present the required videos, images, data charts, and web links as per the keyword or topic in discussion.


4. Accurate minute taking

Distractions are very costly to productivity. Studies show that once you are distracted from work activity, you will need close to 23 minutes to get back to your productive element.

There are therefore few things as frustrating as a motivated worker who is forced to lose their focus and has to face the uphill battle of concentrating once more on the matter at hand.

Unfortunately, this situation minute taking puts many minute writers in. Minutes are not a transcription of the discussion in place. They simply summarize any critical information as per the agenda.

This summary is later on typed and sent to all participants for collaboration and accountability purposes.

The challenge of minute taking is that the members do not always keep to the agenda. Side issues will creep in distracting the focus of the meeting.

The minute writer will often be caught between the various ongoing discussions, unable to accurately track all deliberations around the table. A meeting set up therefore strains a minute writer’s active listening skills.

In the process of separating key facts in long discussions, they will become very distracted and will most likely not make their contribution to the agenda. Visual meeting assistants like AIRA will take all meeting notes and transcribe every topic discussed during your meeting.

These AI tools have a voice to text features that can help all members scan back through all topics that have been discussed.

The meeting members can use these tools to highlight any questions that arise from the deliberations and table them to the chairperson without distracting the flow of the meeting.


5. Handling after the meeting procedures

Handling after the meeting procedures

After a meeting, the minute writer also has duties that take more of their work time. They have to ensure that the ideas arising from the meeting are kept in memory and put in action.

They have to ensure accountability and follow up by producing all the meeting minutes promptly. They should also distribute the minutes to all participants either physically or via email.

The meeting leader should also ensure that all documents pertaining to the meeting are archived together for use when they question arise in future meetings. The meeting leader also has to remind the meeting members of any uncompleted action items via phone calls or emails.

The AI meeting assistant tool will not only take up all these post-meeting tasks but will do so accurately. The online meetings tool will free the hands of your meeting leader so that they can focus on the meeting and offer their valuable contributions.

They will also ensure that the meeting leader is free to get back to their core work function after the meeting since the AI toll will handle all the above menial but critical tasks on their behalf.


Conclusion

That future is here, and a large number of meetings are now held online via various video platforms. In a couple of months, most office workers have now turned to remote working, handling meeting tools that they barely heard of before the pandemic.

Why AIRA Is The Best Meeting Minutes App For You

best meeting minutes app

A meeting minutes app is an essential part of running a business efficiently. But though there are many meeting minutes apps out there, not all of them will do what they promise. Testing one app after another to find the right one will waste your valuable time and is therefore not a sustainable approach for finding apps if you are busy running a business.

If you have been searching for the best meeting minutes app, your journey ends here because in this post, we will tell you why we think AIRA, an AI-powered best meeting minutes app, is the best, and why recommend that you sign up for a demo.

Signup for a Demo Here

Why you should manage your meetings and take minutes with AIRA

AIRA isn’t just a tool for taking minutes, but a complete meeting and calendar management tool. We recommend AIRA simply because it does what it promises, and that promise is backed by its great features which include:

1. Calendar sync

Calendar sync

AIRA syncs into your personal organization tools such as google mail and Microsoft 365, allowing you to use those tools more robustly.

Immediately you log into AIRA, it automatically picks up your calendar details. In the image below, notice the dots on the specific days. They represent all the meetings that are scheduled to take place on those days.

The list view on the top right hand corner of the calendar allows you toggle your meetings lists on and off.

While the auto-join function in the list view makes it easy for you to join meetings on AIRA directly from your calendar.

Calendar syncing prevents double booking, because whenever there’s a new meeting scheduled, it is automatically added to your calendar. Calendar sync also ensures that you attend all meetings on time as you will never miss a notification.

If you have indicated your availability times on your calendar but so happen to schedule a meeting during such times, they change to reflect you are busy, allowing others around you to manage their expectations.


2. Note sharing

Note sharing

Aira automatically records and transcribes meetings discussions.

The “Meeting notes” section in AIRA is where all notes are generated and posted at the end of every meeting. If you click on an item in the meeting notes list, it will show the transcript of the meeting discussion.

Next to the transcript is a voice recording and keywords from the meeting. Clicking on a keyword highlights the part in the transcript where that word was discussed. This saves a lot of time and effort that you would otherwise have had to use scanning an entire document to find what you are looking for.

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3. Join all meetings: In-person, virtually, on the move

Aira joins online meeting

Aira is designed to join all meetings, whether or not you are available. If in transit, you can use your mobile phone to connect.  A call to your number automatically allows you to start the meeting.

AIRA has an “auto-mail” function that allows you to send meeting notes (recordings, transcripts, action items and meeting keywords) to attendees. So after every meeting, everyone will receive all discussions from the meeting, regardless of their location.


4. Action items: Edit action items and share instantly with the team

During the meeting, you can actually tell AIRA to take note of action items. Those action items will then appear under the “action items” section under the “meeting notes” tab. This helps everyone who attended or didn’t attend, to update themselves on “next steps”.

If you have enabled the auto-mail function, AIRA will automatically email all the meeting details to attendees. You can also send the email manually from within AIRA.


5. Informative and actionable analytics

Informative and actionable analytics

Meeting analytics give you a chance to optimize future meetings for maximum benefits to your sales pipeline.

AIRA has an analytics feature that gives you details such as number of meetings per week or month, and number of meeting notes taken.

If you want to refer to a specific meeting, you can look up the details in the “my meetings” section, where you can call up the transcripts from that meeting,


6. Integrates your CRM using Zapier

Zapier allows apps to be integrated into a business, creating automated workflows. Automation saves time, improves visibility, creates transparency and eases the workload.

Integrating a meeting minutes tool like AIRA into your CRM creates endless opportunities for growing your business. For instance, after a meeting, all team members will see meeting notes and execute on their areas.

  • Marketing teams can activate a campaign based on action points and keywords generated from your meeting
  • Sales teams can set up a demo with the client, or upsell
  • IT support can immediately fix user problems

Integration also improves customer perception, as customers will see you as efficient. If you had a meeting with a customer, they will receive minutes and action points immediately, and this boosts their confidence about your efficiency.


7. Support

An app can be great and do everything it promises, without customer support, that experience can be greatly diminished. App upgrades are also important when deciding whether to sign up for an app because, without upgrades, app functions will not work.

The team at AIRA is always working to upgrade the meeting app to make it serve you more effectively and productively.


What next?

AIRA makes life simpler by taking away the hustle of meeting organization and coordination. So, if you are still running meetings the old fashioned, inefficient way, making AIRA part of your tech stack will improve how you run meetings and take meeting minutes.

Getting started with AIRA is easy using your outlook or google email. AIRA also works with any web conferencing bridge. But before you get started, watch this demo video and also book an appointment with someone from TEAM AIRA.

Now Watch How AIRA Works!

How AI Machine Learning Helps You to Have Progressive Online Meetings

ai machine learning helps online meetings

Innovations in Artificial intelligence (AI) technology have progressed so fast that it does boggle the mind, what the future holds. In a decade, we have intelligent computers that through neural learning technology can diagnose diseases, transcribe speech, or translate a language. Coupled with AI and machine learning, a computer’s smart capacity can modernize telecoms, financial, management, and healthcare industries.

The AI sector is the new frontier in industry and will be worth over $190 billion by 2025. This technology is critical to virtual assistant, predictions, surveillance, customer support, fraud detection, e-commerce, and social media applications. We use AI for image curation at Yelp and content discovery at Pinterest. Google’s neural matrix Deep Mind, powers amazing machine-learning aspects that include robust speech translation, natural language processing, prediction, and search ranking processes.

Twitter is dependent on bots for its curated timelines, while Facebook Messenger chatbots are taking the world of e-commerce by storm. Gartner estimates that by the end of this year, chatbots will manage over 85% of customer service needs. 


Why office meetings need AI tools support

One business sector that needs AI tools support is office meetings. Workers often associate meetings with time wastage, spending that time sending emails or dozing off. A study by Fortune shows that most employees will send at least three emails during a 30-minute long meeting! They complain that these conclaves are too long and unproductive. 

Most meeting chairpersons also do not prepare for meetings, wasting the participant’s time with an agenda-less gathering. Video chat meetings might be time-limited but they do have their complaints as well. Did you know that 43% of attendees on a conference call spend some of that time on social media? A large 65% of them will spend that time on other work related tasks.

Meetings seem to bring out the worst in workers! Participants of the ongoing global video meeting wave are up in arms over Zoom meetings. They have described them as extremely tiring. Why? Between freezing screens, and staring faces, focus during video calls is a challenge. Processing the tone, pitch, and non-verbal cues during a video call meeting is harder than it is in a traditional meeting setup.

Online meetings are shorter but their attendants have to dispense more energy studying the body language of their meeting partners, which drains them and creates a dissonance of conflicting emotions. Add minute writing to this painful set-up and the person in charge of minute taking will not have any opportunity to make valuable contributions or engage with other meeting attendants.


Reasons why artificial intelligence is an online meetings game changer

1. You can delegate some pre-meeting tasks to the AI meeting tool

AIRA

Meetings are essential to meeting business objectives and promoting positive company culture. They encourage teamwork, and every business owner should encourage mechanics that promote meetings, making them a source of productivity rather than a distraction. In the office set up, you can delegate your minute writing tasks to personal meeting assistants like AIRA.

AIRA will join web conferencing calls, record all the meetings proceedings, and transcribe all data on your behalf. She will keep track of all your online meetings and notes. Your favorite meeting companion will jolt down all meeting records, share them with all the meeting participants, and provide meeting analytics to help you optimize your processes. AI meeting tools can for instance;

  • Handle all the mundane but time-consuming tasks such as joining the online meetings, adding people to video calls, and calling all meeting participants prior to the meeting.
  • Identify meeting participants and usher them to the meeting room. With AI meeting bots at hand, you will have fewer online meetings where participants log in and hardly know half of the faces on their screens.
  • The AI tool will also connect your meetings to your company’s digital knowledge assets, to assist in the setting of an agenda as well as the organization of meeting notes. 


2. The AI tool will also make your meeting more productive

You probably have been in a meeting where one participant forgot to mute their microphone and every participant had to listen in to a transcription of their doctoral thesis. Some meetings also go on for too long as each person gets their stand-up moment to discuss business matters. Such talkfests often go beyond the 90-minute meeting mark. In a disorganized meeting, you will have a large number of presenters going off-track.

Meetings are often unproductive because its convener did not do their homework. Hopping people onto an online conference room, when you have not stated the meeting’s purpose is a recipe for disaster. There should be a detailed and thoughtful agenda that should encompass the subject of the meeting, the subject’s topics, and the people responsible for each topic discussion.

The leader should highlight the time allotment for each presenter, write down each question beforehand, and set down the meeting’s expectations. Knowing when and where to mute sound during online meetings is a grey and highly contentious area. It needs definitive guidance because workers are spending more time than ever before in remote work video meetings.

Consequently, you will have meetings where some participant disrupts the ongoings with a joke (which will be more annoying than funny) or there will be background noises from barking dogs, construction, or happy children.

Some of the attendants may also be interrupted and have to put the meeting on hold to go deal with real-life issues. Often they will do so, and leave the microphone on. According to Zapier, there might not be a need to mute microphones in a small meeting with five or fewer participants. Since video conferencing software can only show a few faces on the screen at the same time, you can only read essential non-verbal cues from the visible faces.

In the absence of these non-verbal cues, an attendant might be tempted to talk out of turn, especially when the video begins to lag. A larger online meetings need to have an automated system that mutes all other sources of sound and leaves the presenter’s sound on.

Can you imagine the cacophony of sounds that can arise from the microphones of 200 or more online meeting participant’s backgrounds? How can AI and machine learning tools fix these challenges and make your meetings distraction less and productive?

  • AI meeting assistants can automatically mute microphones of meeting members and only enable a presenter’s microphone. The AI tool can also perform selective muting by detecting noises such as barking dogs, keyboard tapping, then alerting, and requesting the offending party to mute their mic.
  • AI meeting assistants can also use facial recognition to put names to faces. This feature can be very useful in online meetings that have multiple participants in them, making identification easier.
  • The AI can also supply each participant’s designation, work history, and contact information to any member that requires it, to ensure that all members spend less time asking or digging for information during meetings.
  • These tools are also maturing and acquiring situational context knowledge. Consequently, they will automatically know about the agenda in question and make better and more accurate meeting notes than human minute writers can.
  • They will also table useful documentation such as financial projections or analyst reports at a moment’s notice. AI tools will also supply past meeting notes, deliberations, conclusions, and action points to ensure that your meeting runs smoothly.
  • Since intelligent bots will be taking notes and transcribing all discussions on your behalf, you will have more time on your hands to focus on the meeting and to share your brilliant ideas with the rest of the team.
  • Voice interaction with an AI tool will free your mind and hands, making the tiresome video conferencing sessions less of a hassle. An AI assistant like AIRA will become part of your work team relieving you of mundane and routine team chores and making your meetings better and enhance growth.


3. Handling after-meeting chores

Your artificial intelligence and machine learning meeting tool of choice will automatically gather information on your behalf ensuring that all meeting members stay focused during the meeting. The tools will do away with haphazardly done or hand-scrawled notes. Some of their after-meeting benefits include;

  • Sharing meeting transcripts to all members that highlight all action points
  • Fostering camaraderie, trust, and collaboration, by enabling the sharing of a meme or two, business files, and meeting records.


Conclusion

AI machine learning helps online meetings to be more productive and more efficient in delivering positive results. AI machine learning technology benefits for personal and office use are endless. Virtual personal assistants like Alexa or Google Now can set up your schedule and remind you of items on it on time. Siri is a fantastic personal assistant and is particularly useful during travel.

She can check the weather, your flight information, find your lost luggage, and grab that great parking spot for you. AI meeting assistants like AIRA or Hendrix will also bring your office workers closer allowing focused interactions that enhance productivity during meetings.

Top 10 Facts You Must Know About Conversational Intelligence

facts of conversational intelligence

Inefficient communication while dealing with a business can be quite inconveniencing. We have all at one point or another experienced it. Say you wanted to cancel or change an airline reservation for instance. You were likely put on hold for prolonged periods of time, switched from one agent to another, and had to start afresh with every new agent. You probably even ended up getting disconnected without a resolution. The thought of having to go through all that again is just dreadful.

This is just but one scenario is taken from a customer’s point of view. For a business, such examples represent missed opportunities in conversations as a result of inefficient communication methods. But all this can change with conversational intelligence. By mimicking human conversational capabilities, machines (bots or AI) can make a big difference in:

  • Your capacity to build relationships with your customers
  • Personalization of conversations, because AI is scalable and can handle multiple issues at a go.
  • Employee empowerment and their ability to be responsive and proactive. Conversational is a tool that can be instrumental in helping employees to be their best.

Be it in chat messaging, or voice, a lot of companies are already implementing conversational AI, with the significant operational and bottom-line gains.


What is Conversational Intelligence? Why is Conversational AI important?

Conversational AI involves the use of machine learning to mimic human communication in: 

Language understanding

A machine can take voice content or text and using algorithms, attempt to decipher:

  • If natural language is used
  • The language used
  • Names of people or places
  • Inflection, such as in questions
  • Tonality

Machines such as chatbots, gain this understanding based on repetitive training using varied data sets. Based on statistical patterns from that training, conversational AI can, at a future date, formulate speech like a human.

Generating language

This involves a machine’s capacity to

  • Generate/ simulate natural language
  • Convert text to speech

Again, this process uses large amounts of data, from which machines learn human communication and its nuances. Some aspects of reproducing natural language can be simple. For instance, chatbot responses can be generated using templates but a task like generating analysis reports is difficult.

Converting text to speech involves the use of technology to generate audio messages. In other words, conversational AI can read text out loud in place of a human.

Other experts define AI as falling into 2 categories:

Conversational agents: which is basically AI that can have a conversation with users in a natural language .text to speech converters also fall on this category.

Conversational enhancements: which is A1 that Improves or enhances conversations between people. Such AI can, for instance, make email communication More efficient by suggesting appropriate responses or track changes to a document, etc.


Top 10 facts of conversational intelligence

Users and critics maintain that some conversational AI performs just as good, if not better than humans. As reliance on machine intelligence continues to grow, so will conversational AI. Below are 10 things you must know about the development of conversational AI:

1. People don’t mind handling business through chatbots

Reports show that people are okay dealing with chatbots as long as they get the answers they need.

When making a purchase decision, 29% of customers prefer to use chat to contact sellers when weighing a purchase decision. (Source: [24]7.ai)

27% of people would more readily use a chatbot than email. (Source: [24]7.ai)

37% of Americans say they can make chatbot assisted purchases even for items as high as $55 or more. according to Digitas.


2. Consumers expect a good experience when using chatbots

A good chatbot strategy is essential for customer retention. Over 73% of people would not transact with a company after a bad experience with a chatbot. (Martechtoday) Generally, people are more forgiving of human mistakes than they are tolerant of a frustrating chatbot experience. According to MindShare’s report, more than 60% of people would be frustrated after a bad experience with a chatbot.


3. Conversational intelligence can be a great marketing tool

37% percent of American consumers are open to receiving recommendations or advice from chatbots, according to Digitas. Breaking this down further, consumers are interested in recommendations for products from retail stores (22 percent); hotels/accommodations (20 percent); travel (18 percent); products from a pharmacy (12 percent); and fashion/style (9 percent).

Consumers of all ages are okay receiving product recommendations from brands they deal with. For instance, 48% of millennials say they don’t mind product recommendations on chat.

(Source: Digitas)


4. People are looking for an authentic and transparent chatbot experience

Consumers insist on knowing whether they are dealing with a human being or a machine. Some companies are already responding to this expectation by alerting consumers when they are being served by AI.

Image credits: Econsultancy


5. AI is enabling more communication on social media

Messaging apps rival social media in popularity.

By 2019, global users of messaging apps reached 2.5 billion. (emarketer)

In 2018, over 8 billion messages were exchanged on messenger (Venture Beat)

By 2020, it is predicted that 80% of businesses will make use of chatbots. (smallbizgenius)


6. Humans and robots may be indistinguishable by 2029

Ray Kurzweil, a goggle engineer predicts that by 2029, Language ability of chatbots will have evolved to human level. He said in an interview, “If you think you can have a meaningful conversation with a human, you’ll be able to have a meaningful conversation with an AI in 2029. But you’ll be able to have interesting conversations before that.” (Ray Kurzweil via The verge)


7. Conversational intelligence results in Cost Efficiency

Executing AI can result in cost efficiency across your whole organization.                         

Research shows that by 2022, use of conversational AI will result in cost savings of up to $8 billion per year.

Close to 30% of customer service jobs can be replaced by bots, resulting in lower cost of labor and operational expenditure. McKinsey


8. Speech to text services are becoming a critical part of respondents’ workflows

Speech to text serves many functions in the day to day lives of individuals and businesses. Some of these include:

  • Sorting through video or audio content
  • Voice recognition
  • Availing content such as reports, or meeting minutes on demand

Below are some useful statistics on how speech to text affects workflow:

Image credits: Rev


9. Text to speech conversion is also a way of fulfilling your customers’ content demands

The demand for content is ever-growing. One of the main challenges that companies face in meeting content demands is that they cannot come up with enough fresh content. But, what if, from your meetings, you could spark fresh ideas for content?

Take a CSR meeting for instance. Transcriptions from such a meeting can be shared with internal and external customers as needed. Another example is product meetings. If you are launching a new product, transcriptions of meeting minutes can become the basis for your press release.


10. Conversational intelligence has the capacity to improve team dynamics

Bots not only help individual teams to succeed, but they are also instrumental in tying teams together. what that means, according to Andy Payne of Cisco Emerge, is that AI can coordinate different meetings at once. Every meeting can be AI-led.

At a higher level, and as AI continues to advance, AI will and can:

  • Identify meeting overlaps
  • Check meetings by topic to avoid redundancy and wastage of effort or resources. This well also boost collaboration among teams with common interests
  • Identify employees’ strengths and skillsets
  • Find out which projects people are working on and the status of those projects

ALL these tasks can be accomplished by AI. When you have bots that are intelligent enough to understand overarching business goals and then suggest team pairings for those goals, then we can conclude that we are looking at a future in which we run very smart companies.


Bottom line

Conversational intelligence is a topic that has been awash with discussions. Not only is it exciting to think that a machine can talk, but from an economic viewpoint, the ROI of such an investment will be huge. When machines understand what people say and how they say it, then it becomes easier to redirect human capital to other tasks that can’t do without the human touch. At the same time, having bots introduces a more efficient way for customer handling.

With that said, great customer experience is dependent on having conversational Al that is advanced enough to deliver over and above beyond what a human can.

How AI Is Changing the Dynamics of Working Remotely

working remotely

Sir Richard Charles Nicholas Branson is a risk-taker. He breaks all known business rules and is a force to reckon with in the global commerce. He says “yes” to new ideas, pursuits, and novel concepts and is a prophet as well. In 2018, for instance, he predicted that the work environment as we knew it was about to undergo a seismic shift. 

In his blog post, Branson divined that the five-work, the two-day weekend system would end as the use of technology in the workplace increased. People would find work and play inseparable, mashing it all up in a new way of living. He mentioned that they were embracing flexible working at Virgin, saying that most employees back then were working remotely or wishing that they could.

The ongoing COVID-19 epidemic has been catastrophic for the hotel, airline, and travel industry. Like many airlines in the world, Virgin Atlantic is on the red, forcing its employees to go on weeks of unpaid leave.

His foresight into the virtues of working remotely may not have salvaged his main line of business. Nevertheless, working remotely technology powered by artificial intelligence has become the lifeline for millions of other employees from all parts of the world.


The history of remote work

It is difficult to envision it, but less than two decades ago, remote work was not a possibility. The technology that aids the work-from-anywhere type of flexibility did not exist. Your business partners and colleagues back then would have to reach you via a fax number, pager, or alternative phone number, if you were out of the office.

There were no remote emails, direct messaging, and video conferencing, or texting facilities. The only successful remote worker back then was a customer service assistant or telemarketer working at the minimum wage. Flash forward to 2020, and the coronavirus epidemic has turned most employees to remote workers.

Workers are adjusting to working remotely from home measures, but holding meetings via AI-powered teleconferencing software such as Zoom or Slack. Managers are turning to Trello and ProofHub for their project management needs, and Confluence, Google Drive, or  Microsoft Teams to aid collaboration.

Startups such as Zoom, have become so central to business teleconferencing software needs, that its daily users have spiked by 380% in one year. In the first two months of the year, Zoom has gained 2.2 million new users, a number greater than that the business acquired in the whole of 2019.


How AI is changing the dynamics of working remotely

Image credits: Unsplash.com

The use of artificial intelligence can help employees and employers manage the age of remote work in this time of economic and psychological distress. Machine powered assistance can mitigate the loss of worker productivity and push business back to peak performance.

The use of AI-powered remote work technology and communication tools can help workers displaced from their office setups by the epidemic to adjust to home workspaces. As an illustration, before the COVID-19 pandemic hit, many front line managers were struggling with unproductivity in the workplace.

As per a Gallup study, bad management was causing a loss of $400 billion worth of revenue from businesses in a year. These managers and their employees have been booted out from the office environment in a dramatic fashion, complicating the managers’ role in managing yield.

The day’s manager must learn how to work remotely first, something all employees were unprepared for. The risk of an increased loss of productivity is, therefore, remarkably high as morale amongst the workforces diminishes amid social isolation and self-distancing measures.

Fortunately, these looming losses can be mitigated via the use of AI-powered working remotely tools. Businesses need to emphasize the use of these tools as managers support employees facing rising home-based and economic pressures. 

AI tools can offer personalized, prioritized recommendations on employee management by tapping into a business’s pool of data. Such measures will help employees increase their productivity and protect their jobs.


The best AI remote tool stack for 2020

The choice of the best working remotely tools for your employees is comparable to the art of hiring the best person for the job. AI tools will streamline operations, structure, and hold your business together, keeping it on the road to maturity.

There are wide varieties of tools out there, which cater to different aspects of remote work. There are for instance AI tools that cater to;

  • Internal communications
  • Business management
  • Hiring
  • Business development
  • Internal communications
  • Communications with vendors and customers
  • Collaboration
  • Remote access


The best AI remote work tools

1. Slack

Slack

Slack is a 100% internal messaging bot that will keep your business’s data within its confines. The AI’s interface is fun to use and very user friendly. Through this app, your managers can initiate projects, deploy new code, hire an employee, finalize a budget, or review contracts.

The Slack bot will enhance reachability and productivity, building up a much-needed sense of togetherness for remote teams. The agile and intuitive app enhances communication by eliminating clutter. The employees can use it to play by sharing gifs, and work sharing codes, links, and files.


2. Zoom

Zoom

Zoom is one of the newest kids on the block in the world of teleconferencing. Businesses have, in the past, relied on other robust applications from Skype, Google, Cisco, and GoToMeeting in the past for video conferencing before Eric Yuan’s Zoom came by. Consequently, everyone thought that Zoom was stepping in into a saturated market.

Yuan, however, had one ace up his sleeve. His bot was enjoyable to use, unlike its buggy code filled opponents. Today Zoom is the most popular business-oriented video meeting app out there. The AI tool has features such as ease of setup, cloud recording, user management, and round the clock support.


3. Aira

Aira

In the meeting room of the future, remote teams will gather, collaborate, and generate ideas with the help of AI-powered tools. These platforms will improve the individual’s experience of the meeting room, making virtual post-it notes, and making idea suggestions.

AIRA is making this future a current reality. She is a virtual AI meeting assistant that will join web conferencing calls, take notes, and highlight all key action points for you. She will also share the meeting notes with all collaborators, ensuring that your focus stays on problem-solving and the conversations at hand. 


4. 1Password

1Password

One of the significant challenges that business entities have faced in the COVID-19 work from home environment is growing cybersecurity issues. Most organizations lack robust security protocols, experience, or technology for safe remote workforces. First, most employees do not know what the best work from home cybersecurity standards are. 

As an illustration, they will use access to public networks without a VPN or save sensitive business data on their gadgets.  Weak or stolen passwords can compromise the safety of the entire organization. 1Password is an AI bot that protects passwords for businesses. The bot stores all passwords in a secure hub and avails analytics on password access and usage.


5. Lattice

Lattice

Lattice is the perfect AI tool for performance management. Through it, you can trail your business’s goal tracking needs via a dedicated dashboard. Your remote employees will also flourish since Lattice has a useful “praise” feature that allows managers and their teams to publicly recognize each other’s efforts.

There are performance appraisals and people management tools that help to create high performing remote work teams while building winning cultures for businesses.


6. Toggl

Toggl

If your business’s employees working remotely are paid by the hour, with Toggl, you will have an effective and reliable time tracking tool. All that users of Toggl need to do is to click the start button to ensure that time spent on any project is well recorded. When they are done with the work, they will click on the bot’s stop button.

Its idle detection and tracking reminders mechanism will keep your workers more productive. It will also provide analytics of downtimes by client or project in an organized format. Toggl ensures that all employees are rewarded appropriately, giving real data about labor.


7. x.ai

The coordination of appointments, schedules, and meetings can be problematic in a remote work setting. Fortunately, AI tools such as x.ai can automate these processes and enhance productivity. The AI assistant tool, also known as Amy or Andrew, will connect with a team’s calendars and coordinate meeting times.

All team members will choose the best scheduled time as Amy’s coordination skills shine. You will find that the x.ai bot is very easy to delegate to and ultra-reliable.


Conclusion

The growing adoption of AI remote working tools is ensuring that employees can work reliably and safely in a changing work environment. They are encouraging a cultural change, transforming employee collaboration as office workers settle to a life away from the office. These tools are keeping teams engaged, driving the human element that employees thrive on.

Through them, team leaders and managers can keep motivating, interacting, and engaging staff compassionately and effectively. The remote working environment is no longer a prophecy for the future, but a working policy for the day, thanks to AI remote work tools.

Top 7 Conventional A.I. Predictions for 2020

Conventional ai

Most enterprises use Conventional AI to build a reliable, engaging, and valuable customer relationship.

The edge cutting evolutional technology is actively gaining massive recognition in every industry since it presents most businesses with a vast potential for innovation and growth. The question is, how close is this invention to reality?
In this article, we shared some top trends of quality you and your team can watch out for in the year 2020 and beyond, with a reliable prediction, the technology has been one of the top rate inventions for a decade.

1. The gradual Advancement of Chatbots to most Conversational A.I. bots

The year 2020 is accompanied by remarkable transformations in the world of chatbots to the Conversant A.I. platforms. The usual engagement obtainable from chatbots is no longer fishable by most customers. Most Artificial intelligent conversation bot, when compared to most chatbots, is seen as a practical cognitive bot that can comprehend human sentiments and decode complex tasks.

The NLP abilities of the conversational A.I. create an enabling environment that supports a one-on-one conversation with your clients.

The NLP is built to understand and model human feelings. Most businesses out there gain satisfaction knowing that their clients are delighted.

The presence of an excellent promoter score makes the A.I. bot more reliable; to this effect, it is considered as a better option when compared to chatbots.


No-code and Low code Platforms

2. No-code and Low code Platforms

With the current conversation increase that has escalated from hundreds, thousands, and now in its millions has caused most establishments to look for suitable platforms to meet up with there ever-evolving conversational artificial intelligent needs.

Coding for this requirement can most times be very tedious.

No code/Low code platform appears to be suitable when addressing this issue. With a possible feature for different used cases, the platform can create their A.I. bots in a couple of seconds.

No-Code and Low Code platforms are created to enhance the effectiveness and agility of most businesses, and this has a strong potential for growth in the year 2020.


3. Digital Supporter for Business Enterprises

The world today has a simple rudiment that governs most employees of the twenty-first century; their strong affirmation for smart and quick outcomes, rather than conventional hard work.

Today, numerous activities limit performance in employees, and as a result, affect their level of productivity. Currently, they have a high demand for private assistants (Alexa) to carry out most of their works.

Mail searches, meeting management, task assignments, are some areas where most white-collar employees give in 30 -35% of their effort. The good news is, all of these listed activities can be performed using a virtual assistant.

Leena, Kora, Capacity, Adenin, AI, are some examples of virtual assistants that are dramatically changing the perspective of work in nearest future.


4. Personalization

Most Conversation Artificial intelligent bots invented in the year 2020 are built with highly personalized designs and with remarkable inbuilt contextual conversations that create human touch.

For instance, the bots are built to comprehend and remember the context of Conversation, user preference, and past dialogs.

Amazingly, they are also built to transfer the context to different Conversations to have a full comprehension of what occurred in the past, and what will happen in the future.

With its humans que; the bot understands a change in mood and provides the right and suitable response.


5. A.R. in Conversational Artificial Intelligence

The augmented reality A.I. is a unique technology that deals with engagement level and height. The technology is relatively new for web and mobile apps.

And most users are not used to its mode of operation. Its operation depends on the performance of the user and the stage they are in your buying cycle.

For instance, you want to buy a table and intend to know how it will fit in a bedroom or living room; the use of this technology will yield a perfect result.

The inbuilt cognitive abilities of the Conversational A.I. platform can serve as an online concierge to help customers when carrying out a purchase.


6. SMS 2.0: the RCS Messaging

SMS Channels is one of the significant platforms for publishing Conversational A.I. bots. Today, the Conventional SMS channel has been replaced with a Rich Communication Service (RCS).

Google messenger is designed with contemporary messaging features like typing indicators, reading receipts, transferring content like PDFs, images, video, and many more.

The future experience of RCS will be pretty similar to that of we-chat, Whatsapp, or iMessage. This time the software will have to work with the network on your cell-phone and not the regular internet.


Solution bots

7. Solution Bots

Most enterprises that contemplate the application of bots need speedy investment returns. The Plug-and-play bots are intelligently designed and properly trained with fast performances.

Most chatbot players now provide prepackaged bot that has an inbuilt store data that is trained and tested with specific domain terms and technical vocabularies.

The bot, if optimized properly, can help customers manage and actualize a faster time experience in a market place.


The App Fatigue, Convergence of different Apps

Normally, a user can have 75 -80 apps on a smartphone. Each app has its own sets of unique functions. This can take the form of a travel app, banking app, utility app, informative apps, and many more.

On the other hand, when these apps are used continuously for pinging and buzzing, the chances are that battery and data will be consumed, which can often lead to disillusionment and fatigue.

In the year 2020, we see the conversational bot incorporating different apps and becoming multipurpose.


Conclusion

2020 is indeed a swap from the usual human abilities to conversational bots. However, there are businesses out there that are yet to make up their minds and embrace this change.

So the question here is, what’s your predictions on the conversational A.I. bot? And how do you intend to implement it in your organization this year and beyond? Feel free to live your comments in the comment box below.

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