Posts Tagged

online meeting transcription

Google Meet vs Hangouts: Things You Need To Know

Google Meet vs Hangouts

With remote working gaining currency as the new norm, numerous web conferencing and meeting applications have come about. Google has not been left behind either and has a massive following on Google Meet and Google Hangouts. And therein lies the confusion; Google Meet vs Hangouts, is there a difference, or are they one and the same thing?

Both tools form part of the Web & Video Conferencing offerings available from Google. And yes, there are several differences between the two. In this article, we take a look at 10 of them. Keep it here to learn more about these tools to determine the most suitable one for your needs.

Is Google Meet the same as Google Hangout?

Google Meet vs Hangouts, what’s the difference? Meet is a top-quality video conferencing software offered by Google within Google Workspace – the former G Suite. It is a paid online video chat or meeting service available at meet.google.com for all Google Workspace users. You can conduct your meetings over voice or HD Video Call.

Hangouts, on the other hand, is an all-in-one voice call, instant messaging, and video conferencing software available for all Google users. So, if you have a Gmail account, then you can access the service. What’s more, it’s free.

But which one should you opt for? To answer this question, it’s important to understand that your choice will depend a lot on your type of organization, meeting style, and the features you deem necessary.

To help you make a more informed choice, we take an in-depth look at the two services. Below is a comparative look at Google Meet vs Hangouts highlighting each tool’s salient features:

Is Google Meet the same as Google Hangout


1. Number of Allowable Participants

If you want to hold a meeting with video conferencing on Meet, you have a limit of up to 250 users. For additional participants, you’d need to utilize live streaming, which can support about 100,000 participants.

However, Hangouts is better suited for smaller meetings or personal use since it limits you to 150 chat participants. Furthermore, it doesn’t offer streaming and only supports video chats with 10 people.


2. External Meeting Participation

Google Meet allows external participants; hence you can invite people outside your organization to join in. You only need to email them an invitation link or share the meeting code. Hence, non-Google Workspace plus Gmail users can join a Google Meet meeting though only members can create new meetings.

The only way to participate in a Hangouts meeting is if you have a Gmail account. This is because Google Hangout is a part of your Gmail account. So, no Gmail account; no access to Google Hangouts.  


3. Interface and User Experience

Google Meet boasts a sleek, intuitive, and user-friendly UI. Better yet, you can choose to view everyone on your screen, either in grid form or singly. But on Hangouts, you only view a single participant with the other video participants available on a smaller horizontal stripe.


4. Screen Sharing Options

While Google Hangouts allows you to share your full screen, Meet allows better sharing via a specific tab or window. The latter option comes optimized for video sharing, so you can even watch YouTube videos from your friend’s screen.


5. Internet Usage

Internet connectivity can be quite unreliable at times, but this is where Google Meets trumps over Hangouts. Meet allows you to join a meeting by typing in the meeting code without using the internet to dial in. With Hangouts, you need to have an internet connection to dial in the number to connect you to the meeting.


6. Recording Your Meetings

record your meetings

With remote working, meetings have moved online. Thus, the ability to save, record, and safely store meeting minutes for review later is vital. Google Meet allows you to schedule, record your meetings, and saves the recording to your preferred drive storage. However, this feature is not available on Hangouts, so you might want to use an online meeting assistant like Aira.

If any key participant fails to attend a meeting, they can always have the minutes sent to them to keep them up to date.


7. Auto Captioning

If your meetings involve foreign participants, language barriers might be a challenge. But with Google Meet’s live instant captioning, this is not an issue. You only need to activate auto-captioning to view a live transcription of what each meeting participant is saying.

Unfortunately, Google Hangouts doesn’t provide this feature as yet.


8. Price Difference

Google Meet vs Hangouts, which is more affordable? Pricing is a key determinant of the choice of software for most users. Fortunately, Google Hangouts is a free service, the only limitation being the number of meeting participants and users on active video.

Google Meet, on its part, is a paid software service packaged together with Google Workspace Suite. To use Meet for video conferencing, your organization needs to be on Google Workspace. Since the bundle integrates with email, it works out as a good deal overall.


9. Extra Integrations

Google Meet boasts several integrations with Google apps like Gmail and Google Calendar and third parties such as Zapier and Fireflies. But Hangouts doesn’t have such integrations on its platform.


10. Serving Different Needs

Hangouts and Meet help meet different needs. Hangouts is best-suited for casual calls between friends, while Meet is sophisticated and suitable for large group meetings. Also, its video web conferencing makes it excellent for businesses.


Wrapping Up

And there you have it. A detailed exploration into Google Meet vs Hangouts. So which option is the ideal one for you? You now have the details to make an informed decision at your fingertips.

10 Things You Must Never Google At Work For Better Work Efficiency

The last two or three decades saw a lot of companies invest in information technology in a bid to improve productivity at work. At the same time however, certain advancements in technology, namely the internet, proved themselves to be a productivity bottleneck.

Ready access to the internet means that you can google anything whenever you want. This is a good thing. The downside though is that without strict boundaries at work, google can easily reduce your work efficiency. In this article, we have compiled 10 things you should never google at work if you want more work efficiency.

Don’t google these 10 things if you want to increase your efficiency at work

1. The history of google

While Google and other companies like Facebook, Amazon, Salesforce, Aira have such interesting foundation stories, you should probably only google them in your spare time.

The behemoth you know as google today actually started from a dorm room. Stories of such humble beginnings are always quite fascinating. We found this out the hard way when we stumbled upon Google’s “about page” while researching for this paper. 30 minutes later, we were way off track and still learning about google from back links in the original page.

2. Photos of cute animals

If you want to be sucked into an endless rabbit hole of whole-day googling, google photos of cute animals. The options that come up are… well, cute. Alongside the stock photos from pixabay, Shutterstock, etc., you will get a whole lot of cuteness to feast on from animal planet, bored panda, pinterest, among others.

On the results for this search for instance, bored panda had a list of “30 cute baby animals that will make you go Aww”. There is just something about cute animals that makes you want to see more cute animals, so after going through that post, all you’ll feel like doing is see more cute animals.

We recommend staying away from the videos tab if you are after better work efficiency.

3. Conspiracy theories

If you don’t know what a conspiracy theory is, here’s a definition from Oxford online dictionary, “a belief that some covert but influential organization is responsible for an unexplained event.” Wikipedia also adds, “…when other explanations are more probable.”

Wikipedia has a bunch of conspiracy theories on practically every industry and topic. My personal favorites are “Israel animal spying” and “flat earth” (yes, flat earth is a real discussion by real people in the 21st century).  

The thing is, even if other explanations are probable, you still get pulled into the web of implausible explanations surrounding whatever conspiracy topic you googled.

4. Crime/ Real Murder mysteries

You probably enjoy a good murder mystery: From criminal minds, featuring extremely scary psychopaths committing gory crimes, to Midsomer Murders where the regular gentle folk of Midsomer have devised a bunch of ways to solve their little problems by murdering each other.

These fictitious stories also happen in the real world. In Thailand, the island of Koh Tao (now aptly nick-named death island), experienced 9 tourist murders in a span of 4 years according to this NYTimes Report.

This and other similar stories will keep you riveted for hours, so only google them in your spare time.

5. Disease

Googling about disease can quickly develop into quite an addiction which is why we don’t recommend going down this route while at work.

For instance, google a symptom you have right now. You will realize that there’s a list of other likely diseases. If you click on those links, you will get more information but probably won’t learn enough to satisfy your curiosity. You’ll probably keep googling and only stop because your eyes are tired, or you realize you really aren’t getting anywhere.  

6. Productivity

Being productive is good because:

  • Results are tangible, e.g, you’ll make money, like a life of your dreams, etcetera
  • The sense of accomplishment boosts esteem

There are so many different “experts” in the field of productivity, all of whom recommend a bunch of creative ways for creating more efficiency at work. To find “the best method”, you have to explore the methods proposed by each of these gurus. In the end, you will realize that ironically, googling productivity results in an unproductive day. This is because it’s actually eating into the time you could be spending doing real work.

7. Diet, exercise and fitness

Like productivity, diet, exercise and fitness is one area where we all must just learn to “agree to disagree”.

Crossfit, Insanity, A-alert, Tabata, Warrior…the list of exercise regimens is endless. The same goes for diet and feeding schedules: Paleo, vegan, Dukan, HCG, low carb, no carb, calorie counting, intermittent fasting… another extra long list.

The point is, you simply cannot exhaust this subject. And quite honestly, trying to do so only further complicates your life.

If jogging has always worked for you, it wont stop just because there’s a new fancy workout regimen that is famed to work magic.

8. DIY anything

DIY means “DO IT YOURSELF”. Proponents of DIY maintain that it’s all about creating self-sufficiency while saving money.

It’s good to DIY. However, the reason why you shouldn’t google this at work is that there are so many ways to DIY any topic you choose. For instance, if you google “DIY hair growth”, you’ll get so many hair growth formulas, all promising to magically restore your receding hairline.

More so, we don’t recommend DIY googling at work because you’ll get the “DIY” bug. After your first successful DIY project, you’ll start googling how to DIY everything. Like how to tether a goat, how to build your own couch, paint your own walls, give your sofa a new look in a weekend.

9. Cooking/Recipes 

Here’s an exercise I did to prove why this is a bad idea.

I googled “vanilla cake recipe”. After a while, those cakes looked so boring, so I googled “best desserts to make”. I ended up at HuffPost’s 50 Of The Best Dessert Recipes Of All Time, and by the 7th recipe,

  • I had a long shopping list of dessert-making ingredients and no way to get them at that time,
  • I was too hungry and frustrated because all I wanted was cake.

What’s more, I still hadn’t decided on a single dessert recipe. So, in a sense, my cake-googling was unproductive, and so was my afternoon.

do not google recipes

10. Celebrity news

From fashion trends, to who’s marrying who, who’s divorcing who, who had a wardrobe malfunction, who wore what to the Grammys/Emmys/Oscars, who has a weird fetish, who has decided to ditch their makeup and go au naturelle, who’s interested in science and isn’t just a pretty face…the list of celebrity topics is as interesting as it is endless.

You can spend hours and hours on the internet and you’ll never get your fill of celebrity news, so the workplace is definitely not the place for googling such stuff. 

Last words

Now you know our list of things that you shouldn’t google at work if you want better work efficiency. Got anything to add to this list? Let us know.

What Is AIRA And Why Do You Need It?

what is aira

Meeting management, scheduling, note taking, minute taking are all tasks that until a few years ago, could only be carried out by a human being. Any time you needed to schedule a meeting, you or your PA had to do it. You also needed to assign someone to take minutes during the meeting.

The problem with this system was that meeting management and minute taking are very time consuming tasks. You could easily find your entire day consumed only by scheduling this meeting or that or taking copious amounts of meeting notes. In addition, there are operational challenges that come with conducting meetings manually. Some of them include:

  • Meetings can sometimes drag on forever if the agenda is not properly managed
  • During meetings, people can speak over each other, causing the note taker to miss important points. Even a person experienced at shorthand could find it difficult to keep up in such a situation.  

Today however, there is a solution to this problem. The development of AI as an industry has given rise to applications like Aira, an AI meeting assistant that automates all your meeting-related tasks. You will find that although Aira will help with meeting management and minute taking, it is, on the whole, helping you to improve time management.

What is Aira?

Automatic Meeting Transcriptions

Aira is many things in one: It is a:  

  • Meeting scheduler
  • Meeting management tool
  • Minute taking and note-taking tool
  • Voice recognition app. Aira is a highly accurate conversational AI as it is trained, through machine learning, to recognize human speech.
  • Recording and transcription tool
  • A storehouse for all your important business proceedings

Aira is an important addition to your martech stack as it can integrate to your CRM, email, etcetera. This ensures that anyone from your company can make meeting notes a part of their workflow.

Features of Aira

As mentioned above, Aira is many things in one. Its suite of features are what enable it to perform all these impressive tasks. Those features include:

1. Calendar syncing

When using aira, you don’t have to worry about having to use an additional mail client. This is because Aira will sync into your current email account.

What’s more, you don’t need to do any set up for your calendar to sync. Once you log into Aira for the first time, it will sync all your calendar details. All the meetings you have scheduled will automatically be uploaded to Aira and scheduled there. 

Once your calendar syncs into Aira:

  • You can join meetings without having to log into Aira
  • Meetings scheduled on, will automatically update on your calendar
  • Your teammates can see your availability. You can say goodbye to prolonged consultations about meetings times and questions like, “When is the best time for you to have a quick meeting on XYZ?”

2. Records meetings and shares notes

You will no longer need to drag your PA into every meeting just to have him or her take minutes. Aira will do that for you, as well as provide transcripts once you conclude the meeting.

Aira also generates keywords for every transcript. When you click on a keyword, it automatically highlights in the transcript. This gives you context and also allows for quick skimming in case you are pressed for time.

3. Join meetings virtually

You can autojoin Aira meetings from your calendar. As well, when on the move, you can simply join from your mobile phone or have the Aira attend the meeting for you.  

4. Action items

Aira scans meeting notes and generates a list of action items. You can make it easier for Aira to recognize action items by actually telling it to do so as the recording is going on.

Aira also automatically generates meeting minutes from the recordings.

In addition, with the auto mail function, you can also automatically email notes, minutes, and action items to all concerned parties.

5. Meeting analytics

You can make your meetings more efficient and productive in future by analyzing trends from your meetings.

6. Integrate into Zapier

Integration with CRM helps you to find and tap into new opportunities. It also allows your team members to execute their tasks with speed. For example, if a customer complains about slow customer service, a customer service rep can reach out with an apology or implement a speedier customer support system.

How your business will benefit from using Aira?

Introducing a conversational AI like Aira into your business has the following advantages:

  • You will save time

“67% of workers say spending too much time in meetings distracts them from doing their job” (Source: CNBC). If you are one of the many professionals who echo this sentiment, would you sign up for a demo with Aira if we told you that you can save up to 15% of the time you spend in meetings? I bet you would!

  • Collaborate better

CRM integration makes it easier for everyone to access account-relevant information from one platform.

As well, a shared archive for all meeting notes gives easy access to everyone.

  • 2X your Productivity

What happens when your attention is undivided during a meeting? You focus more, you pay more attention, and, ultimately, you increase your productivity.

  • Increase your sales

You can analyze the conversations from sales meetings and make better sales decisions. Aira promises up to 4x more sales.

  • Improve your ROI by up to 100 times more

When there’s 100% visibility into client data and when that data improves team collaboration and improves customer handling, you are bound to experience more revenue growth.

  • Have at your disposal a 100% accurate AI assistant 24/7.

If you need to confirm something, you don’t need to do any guess work or consult yours or teammates’ memories. Simply refer to past meetings. 

Bottom line: Who is Aira for?

As long as you need to schedule or conduct a meeting, you can use Aira regardless of your profession. For instance: 

  • Entrepreneurs running online businesses, small and medium-sized companies, can benefit from using conversational AI
  • HR companies can conduct online interviews and access those files later on.
  • Aira is also without a doubt a great addition for anyone in sales and IT, not to mention marketing and customer service. With Aira, you will get access to customer feedback, queries, and requests. You can use this information to tailor your offering to them.

So what are you waiting for? Sign up for a Demo today and experience the transformation that comes with using conversational AI in your business!

How To Extract Minutes From Google Meet With AIRA

extract minutes from Google Meet

Zoom’s quick rise from obscurity to international stardom has been the talk of the year. A conspicuous move, it has caught the eye of rivals like Microsoft, Google, and Facebook. Consequently, all virtual meeting apps are responding to Zoom’s meteoritic rise in various ways.

Google is also cashing into the year’s vast online meeting, yoga classes, and birthday party needs. It is tapping into the online get-together space using Google Meet. An enterprise-only product, it is now free to all Google account owners.

This makes Google Meet a perfect meeting tool for businesses. Leverage the power of artificial intelligence meeting tools like Aira for productivity, and you have the perfect meeting setup. Unlike Zoom, Google Meet is free from privacy and security concerns. 

This app will support a free hour of meeting time for a minimum of 100 people. Its view displays sixteen meeting participants. To enhance security, your team members will need to log in to Google to join your meeting.

No Zoom like invite links. This way, the hosts have total control of the meeting’s privacy. Goodbye Zoombombing. Additionally, you can join a Meet meeting via a calendar invite. If you do not have one, the app will take you to a green room, until the host allows you in.

Google Online Meeting might soon become a more popular online meeting app for businesses. This begs the question; can you draw meeting minutes from the meeting platform?

How to extract minutes from Google Meet

Image credits: unsplash.com

Video conferencing tools have become a critical part of everyday life. For this reason, businesses need to make the content that their employees create within them easily accessible. Schools, on the other hand, have to ensure that students, teachers, parents, and the authorities can review these items at the drop of a hat.

Any person without a video or internet connection should access Meet’s transcriptions. You can put your Meet content in writing by allowing your app’s advanced features to record the meeting. The G Suite or Google Workspace members can record all meetings through the process below:

  1. Start the meeting and go to the screen’s right-hand side. You will see three vertical dots. Click on them.
  2. A few settings features will pop up. Choose “Record Meeting”
  3. The app will ask you to consent to the recording. Follow its instructions and accept.
  4. A “REC” red rectangle will appear on your screen’s top left. This is a sign the Meet is recording your app.
  5. When the meeting is over, go back to the right-hand side and click on the three dots.
  6. Select “Stop Recording” from the menu
  7. The app will save the recorded content to Google Drive
  8. Google Meet will inform all meeting members when a session is recording.
  9. To transcribe your meeting minutes, you can either listen in and type or pay for transcription services.
  10. To reproduce your recordings in writing, upload your files to a transcription app of choice
  11. Set up all the in-app parameters
  12. Check out and wind up the order
  13. Review and download your transcripts

Google Meet
Google Meet

Extract minutes from Google Meet with AIRA

Aira is an intelligent meeting assistant that will manage all your business’s web meeting needs. Powered by AI and machine learning algorithms, Aira will write meeting notes and capture action items. She can intelligently pick up a meeting’s keywords and can join a meeting automatically.

All she needs to arrive on time, every time, is access to your calendar app. Aira also records all the meetings she is in attendance. Need transcription services? No problem, leave it to Aira. She integrates with amongst other tools, Gmail.

Accessing meeting notes via third party transcription services is not a seamless process. Aira can make this process straightforward in both Google Meet and Zoom. Synchronize your Meet’s recordings to Aira and she will automatically extract meeting notes from them.

Aira
Aira

Why should you extract meeting minutes from Meets using Aira?

  • To enhance collaboration

If any of your meeting members misses the meeting, they will receive the meeting minutes to keep them up to date. They will not need to scroll through the whole recording for enlightenment.

  • To save time

Minutes are more digestible and allow their readers to quickly zone in on matters that concern them the most.

  • For multipurpose use

You can send the meeting minutes to all stakeholders to keep them up to date. The error-free notes can also work as training or educational content.

  • Accountability

Meeting minutes keeps every meeting member accountable. Aira intelligently highlights action items for review before and during the next meeting.

Conclusion

Google Meet is not a new kid on the block. It has been there for ages, under its old title; Hangouts Meet. In the past, Google only lets in educational and enterprise users. The American multinational tech firm has now made Google Meet free for Google account owners. Use it alongside intelligent meeting assistants to enhance productivity and collaboration.

Image credits: Unsplash.com

5 Best Meeting Assistant Apps That Will Rule The Web In 2021

meeting assistant apps

Do you know that over 78% of meeting participants find their meeting schedules unmanageable? Upper management is setting meetings times that leave workers feeling out of control. Disorganized meetings are so unpopular in the workplace, that most employees would rather visit the dentist than attend them.

The best meeting assistant apps can change the business meeting processes. They can enhance collaboration, engagement, and productivity. Some of the best meeting apps in 2021 include;

1. Aira

Aira

Minute taking can be a significant challenge for any meeting leader or participant. For this reason, every business should have a tool like Aira at hand to handle all minute writing. This app can also record video and transcribe.

As an illustration, you could attend a meeting expecting a conversation to follow a linear pattern. Then the participants diverge from the topics at hand. Such a situation will leave the minute taker confused about what to write. They cannot humanly transcribe every word and sift through the minutes later for gems.

Minute taking is also very distracting. If the person taking minutes has a deep involvement in the agenda, it will limit their contribution. Intelligent meeting assistant tools like Aira can ease these challenges. Aira is an artificial intelligence-powered tool that records meeting proceedings.

It will transcript all conversations and produce a voice recording at your meeting’s end. The perfect meeting assistant, it uses AI technology to track the agenda and topics.

It will then make succinct notes from your meeting. Aira will also analyze the meeting’s action items and email them to all attendees. Aira increases productivity, encourages collaboration, and keeps every meeting member up to date and accountable.


2. Calendly

Calendly

Scheduling meetings can be a tremendous source of frustration. There is nothing as worse than “Sorry, can’t make it”, heard ten times over. There is always a person too busy to attend a meeting in a particular moment.

Consequently, the meeting leader has to keep going back to the drawing board to suggest new meeting times. Then, they have to undergo the whole peeving process once more. Platforms like Calendly can make meeting scheduling much easier.

This app shows other meeting members your availability and offers them meeting times that suit all parties. If you have one too many meeting requests and need to manage your replies, go for Calendly. It will connect to your calendar app, and is compatible with Microsoft Office, iCal, and Google Calendar.

Design a meeting via Calendly and send scheduling links to all people that need to attend. The app will synchronize all confirmations to your calendar and that of your invitees. To help you connect to customers and clients, Calendly integrates with Zoom, HubSpot, GoToMeeting, Salesforce, and Zapier.


3. Slack

Slack

Slack is a business messaging app that makes internal communication between colleagues effortless. Meeting members can send real-time messages to each for collaboration in an intuitive user interface. 

A team-messaging app, Slack has many useful features that include its groups and channels features. You can also video call your meeting members via Slack for quick chats. Slack integrates with a horde of beneficial business platforms.

One of its newest integrations includes the Zoom app. You can use Slack to manage your Zoom meetings or make calls through the popular meeting platform. As an illustration, the meeting leader can launch a Zoom meeting from the Slack interface.

On Slack, all meeting participants will view all meeting details, including the call’s participants. Zoom-Slack integration will enhance problem solving and decision-making. Slack has smart calendar integrations with the Google and Outlook calendars.


4. HubSpot

Hubspot

Time management and scheduling are very important skills in today’s high-stress environments. People have tons of deadlines and tasks to complete. They have to handle their core jobs and prioritize time for meetings.

They also have health, family, and other social issues to deal with. HubSpot’s meeting scheduling application is free and makes quick work of the time-consuming coordination process. Using the HubSpot CRM, you can set up a personalized meeting-booking link. Share it via email.

The link will act as an invitation and scheduler, highlighting the most suitable meeting time. Meeting members will then notify you of their availability via this link. The HubSpot CRM integrates with a wide range of useful business tools.

Of critical importance to its meeting, scheduling functions are its Office 365 and Google Calendar integrations. Consequently, you can use this 100% free tool to build contact records that you can track.


5. Arrangr

Arrangr

Arrangr is a top-notch meeting assistant tool with “intelligent” scheduling features. It has an Intelligent Spot Finder that analyzes ratings, reviews, distances, and pictures. It uses this data to suggest the perfect meeting spot.

Arrangr will also share half waypoint ideas with all meeting members to ensure convenience. This app has a flexible invite feature that sends a variety of meeting times and dates to members for choice. It also allows all members to notify each other of their online conference call or video platforms.

When the best meeting times are set, Arrangr will release the leftover slots. Some of its turnkey features include the creation of automatic meeting pins and numbers and video call links. This meeting assistant tool integrates with iCloud, Google, and Office calendar applications.


Conclusion

Meetings are at the heart of creativity and problem-solving. Productive meetings can positively affect your bottom line and enhance your company’s culture. Use the five meeting assistant apps above to schedule and manage your meetings today.

10 Productivity Software You Should Start Using Now

productivity software

How do you know you are being productive? Is it:

  • When you are getting work done?
  • When your life is organized?
  • When meetings and other collaborative projects are progressing without a hitch?

If you identify with any of the above, you know that Productivity is not a concept unique to the workplace but is also important to aspects of your personal life.

In this article, we will look at 10 productivity software that will help you to become more productive in your work and personal life. these apps will help you do the following:

  • Create better workflows
  • Work smarter by e. g, automating repetitive tasks
  • Become more organized by for example managing your inbox
  • Hold efficient meetings. Example, by automating note taking and minute taking with AIRA
  • Achieve your goals: for example
  • Time savings
  • Finish your project in time
  • Perform better at work so that you can get promoted
  • Eliminate distractions
  • Improve work output, e.g, revenue

Read on below to learn about tools you can use to start being productive starting now.

10 Productivity Software to Try Out:

1. Dragon Naturally Speaking

dragon

Dictating can sometimes be easier than typing, especially if you’ve been working at your desk endlessly. The longer you type, the more your speed dwindles, your accuracy goes down, you become fidgety and eventually lose focus. Thankfully, Dragon naturally speaking allows you to switch to your new tempo of work by dictating to your device. This ensures you can keep working instead of abandoning your project because of fatigue.

The different editions that the software comes in make it an ideal tool for working on topics from practically any industry. For instance, the dragon home is ideal for dictating general content. There’s also dragon legal, dragon law enforcement, among others.

At $150, dragon naturally speaking maybe a little on the costly side, but it really is value for money, considering it’s very accurate.

Price

Dragon Home: $150

Other editions: Contact Nuance team

2. AIRA

Business cannot be conducted without meetings. A lot of times though, meetings can waste time if:

  • They take too long
  • Minute and note taking are done manually
  • They are disorderly
  • Agenda items are not clear
  • They are irrelevant to attendees

That is where Aira comes in. Aira is an ai meeting assistant that creates efficiency in meetings by automating:

  • Minute taking
  • Meeting scheduling (including checking for meeting overlaps)
  • Following up on action items
  • Document sharing and storage

Aira analytics tracks meeting performance. In addition, the keywords feature helps attendees and other team members to scan through meeting notes quicker and find what is relevant to them.

Pricingcontact team Aira

3. Evernote

evernote

Note-taking is an essential part of most professionals’ and students’ lives. That’s why Evernote makes this list. Whatever the nature of your project, you can use Evernote to

  • Jot down ideas
  • Curate content during the research phase of your work

Evernote records written audio or image content. You can also sketch with the app or upload PDFs. The app not only searches your saved content by word, but also by image. This means that any search will return the corresponding text and image content that you have saved. With the paid subscriptions, you can also search PDFs.

Although Evernote is mostly for boosting personal productivity, you can also use it to collaborate on projects that involve note sharing and editing.

Pricing

Basic: Free

Premium: $7.99/month

Business: $14.99/user/month

4. IFTTT

ifttt

There are simply too many things going on in our daily work and personal lives, that you cannot keep track of all of them. But, fear not, because IFTTT (If this, then that), can automatically update you whenever things that you’re interested in, happen, either online, or locally on your devices.

For instance, if you need to keep track of brand activities on Facebook, you can tell IFTTT “if someone mentions my brand online, then email me their comments. “

Although you may consider some tasks as mundane, they still contribute to your overall success. IFTTT is really good at handling mundane tasks. For instance, sending meeting reminders is a time consuming, mundane task. But attending meetings is important. So, let IFTTT handle your reminders while you do other productive work.

PricingContact the sales team

5. Sane Box

sane box

Email organization is a key part of productivity. It’s quite likely that most of the emails you receive aren’t all-important. Even if they are, they aren’t all high priority. That’s where the Sane Box comes in. Sane box organizes your mailbox by automatically moving unimportant emails from your inbox into new folders.

Sane box decides on email importance levels in the following ways:

  • All emails from contacts that aren’t in your address book are treated as cold calls
  • It learns. You have to give sane box feedback so that in future, it knows how to treat the emails you receive

If you usually get lots of emails daily, this is one app to try out.

Pricing

Snack: $59/year

Lunch: $99/year

Dinner: $299/year

6. Strict Workflow

strict workflow

Focus (or lack of it), is a key issue for most people. A lot of people out there (perhaps including you) cannot work on a project for extended periods of time. For some, this focus period can be as short as a few minutes. That is why the Pomodoro technique was invented. So that for 25 minutes, you can focus on nothing, but work, and you only get to rest for a few minutes once your 25 minutes are up.

Strict workflow enforces the Pomodoro technique. Say you need to work on your project for 4 hours, what you do is divide that time into 25-minute sessions. This increases productivity because it’s a reward-based system. That is, work then claim your reward.

The strict workflow works as a browser plugin.

PricingFree

7. X1 Search

x1

Some people are tidy. They know their files and folders by name date and number (okay, maybe a bit of an exaggeration there), but you get the point. Some people can find everything on their laptop quite easily.

But, if you struggle with the personal organization on your computer, you might need a tool like X1 Search. It’s a tool that finds files in your document folders, archives, mailboxes, calendars, SharePoint.

Although in the end, we’d recommend a tool that helps you tidy up your desktop, in the meantime, use X1 search to easily navigate through your messy storage system.

Pricing

Free: 14 day trial period

Single user: $96/license

Enterprise: Contact the team

8. G Suite for business

GSuite

It’s not always possible to be at your desk working on your desktop. But you’ll always have your phone on you. That’s why G Suite is every android phone owner’s dream come true. Whether you’re on your commute, on a business trip or just relaxing on the couch, you can use G Suite to continue working on your projects.

Some important features in G Suite include:

  • Video and audio conferencing
  • Gmail
  • Collaborative tools including Google sheets and Google docs
  • Shared calendars
  • Autosave and auto-sync

G Suite pricing starts at $6/person monthly. But if you are on the move a lot, it is well worth your while because your teams don’t need to be grounded when not in the office.

Pricing

Basic: $6/user/month

Business: $12/user/month

Enterprise: $25/user/month

9. Prezi

Prezi

A lot of professionals often have to put on elaborate presentations for their customers, but they don’t like the process of putting together a slide deck.

  • For one, standard presentations take too long to complete
  • In addition, a standard slide deck just doesn’t capture ideas so well because the formats just don’t seem to fit

If you have the same problem, you should give Prezi a go.

With Prezi, you can work on your projects on a digital whiteboard. Then, you film the content on the board and record a film of that content. You can also choose from a wide variety of templates to suit your presentation requirements.

Pricing

Free: 14-day trial

Standard: $5/month

Plus: $15/month

Premium: $59/month

10. Apple iWork

iWork

iWork is to Mac OS users what Gsuite is to Android users. The app allows anyone with an iPad or iPhone to keep working on the go. iWork does that with the following features:

  • A document editor
  • A spreadsheet tool
  • For creating presentations

PriceiWork is free and can work as an app on your iPhone. If you have an iCloud account, you can also use the web app for free.

Conclusion

These tools are just a small percentage of all the productivity tools available online. We encourage you to try them out to address any personal and work productivity issues you may have. Most of them have a trial period, so, make use of that to get better acquainted with the apps before paying.

10 Tips to Run Great Virtual Meetings

virtual meetings

Virtual meetings are becoming more acceptable. Ever since countries started locking down their borders due to the threat of covid19, companies have had to embrace the idea of conducting their operations digitally. Virtual meetings are now the order of the day, and we have many innovative tools rising to meet this demand. Whether you want to hold a team meeting, pitch a customer, conduct a demo, host a training session, or even run an industry conference, an AI-led tool like Aira is a worthwhile asset to have.

Why virtual meetings?

It is undeniable that face to face meetings introduce the human touch to doing business. Virtual meetings have been evolving towards providing the same experience, and this is evidenced by:

As such, technology is taking over the bulk of the work involved in meeting management. For instance, Aira will attend meetings for you, take meeting notes and email them. In addition, because of Aira’s integrative ability with your CRM, your meeting discussions, files, minutes and action points, become part of your entire team’s workflow.

Benefits of holding virtual meetings include:

  • Virtual meetings are inexpensive because they eliminate the cost of travel
  • You save time and energy whenever you hold your meetings virtually because you don’t need to go anywhere. Time spent on the road or up in the air, is then allocated to activities that have more strategic importance.
  • There is also the added comfort of a virtual meeting; you can hold one from anywhere. In other words, when you go virtual, you give your team the freedom to work from anywhere.

 


How can you run a great virtual meeting?

great virtual meetings

Running a successful virtual meeting requires some preparation before, during and after the meeting.

Before the-meeting

1.      Ensure video works

When choosing your conferencing tools, ensure you get one that offers an excellent video experience. Video increases engagement and interaction because participants can observe each other’s responses to discussions. Video also tells you when people start to lose attention. You can then respond appropriately, by for instance calling for a break.

2.      Send the meeting agenda in advance

This gives your team time to process what the meeting will mean to them. Participants will also:

  • Think ahead
  • Come up with ideas

Note: Before you send a meeting agenda, you need to choose a date that guarantees maximum attendance. As much as a tool like Aira can attend a meeting and send minutes of meeting when a participant is absent, having everyone “present” creates more engagement.

3.      Set the meeting tone

Do you want people to respect your meetings and take them seriously? Then set the tone. An agenda is one way to do it, but also drumming up support for key areas of discussion helps people anticipate real value coming out of the meeting.

4.      Minimize the number of meetings you hold

A great thing about sending out agenda items is that they help you gauge whether you even need a meeting in the first place. When your team and clients see the meeting agenda, they will comment and based on those comments, you can take the requisite actions.

There is no need to hold meetings if the team doesn’t agree that the issues being discussed do not hold any business value.

5.      Do your homework

A day after sending out the agenda, reach out to individual members to get their opinions. Build on that opinion or use it to bolster your own point of view. When you obtain information in advance,

  • You “sit” with that information and find the interconnectedness in opinions
  • You get to define where an idea starts and stops, or where offshoots of new ideas begin to crop up
  • You get a deeper understanding of team pain points, explore their impact, then craft solutions for them or start a whole new discussion around them
  • You can create a powerful presentation that will keep everyone gripped during your meeting.

Note: when you reach out to people individually, it shows that you value their opinion. This can only benefit your team.

 

During the meeting

The meeting has now started. You should have a good turnout if you prepared. So how do you now ensure that your meeting runs successfully?

6.      Let the team get comfortable with each other

If you are meeting with few participants, let them introduce themselves.

  • An introduction session is a great way to set the tone
  • Introductions also get people to talk about their pain points

7.      Encourage collaboration

You have already established the pain points or challenges from individual group members. Form your discussions around these challenges. Give team members an opportunity to brainstorm and generate ideas around those challenges.

This way:

  • Everyone in the team takes ownership of the problem and becomes excited to take part in solving it
  • It’s easier to gauge level of expertise and figure out how to apportion action points or group people into project teams

8.      Establish meeting rules

For instance:

  • Turn your phones off, and do not “check out” until the meeting is over.
  • Do not interrupt when someone is talking
  • Mind your language and have respect for all meeting attendants
  • Allow everyone’s input. Every participant should “raise their hand” and contribute their point of view

9.      Keep everyone engaged

A great way to keep people engaged during virtual meetings is to call on them and give them tasks to be conducted after the meeting, or occasionally direct questions at them. At certain times during the meetings, stop and randomly ask a member for their input.

After the meeting

10.   Send meeting notes

A great meeting tool takes meeting notes for you and thankfully, Aira does just that. After the meeting, Aira will automatically mail the action points or participants can simply log into the tool to access minutes and more.


Conclusion

It’s okay to allow people to disagree. This happens often in physical office settings, and you should also accommodate it in a virtual space. Before you end your meeting, allow people to have an informal discussion session where they express what they would do differently.

Happy meeting!

What Is The Right Way To Start A Meeting?

right way to start a meeting

Calls for a workplace meeting are often met with a level of murmuring and groaning rather than a “Heck yeah! Let’s do this!” While meetings often bring the best ideas to light, According to a study done by Verizon Conferencing, most heavy meeting goers have at one time or the other attended dysfunctional meetings.

Consequently, 90% of them admit to missing bits of the meeting or daydreaming when in a meeting due to flawed meeting behavior. At least 70% of them admit to bringing other tasks to these gatherings while 40% of them simply go off to the land of nod. Most meetings start very unsoundly, setting a wrong tone for the remainder of the event. Here’s the most right way to start a meeting:

Informing participants of the meeting’s purpose and outcome

Informing meeting participants

Circulate your meeting’s agenda to all participants beforehand via Aira. Aira is an AI meeting assistant that makes meeting notes and shares them with all meeting members. She is an artificial intelligence technology powered tool that can share your meeting’s agenda and past minutes before and after the meeting.

At the beginning of a meeting, your participants have two major concerns in their minds. They will want to understand right off the bat why they are in attendance and why they should care about the meeting’s agenda. Most guides will tell you that the best way to start your meeting is by reviewing your agenda, then heading straight to the agenda’s topics.

This process has its benefits but it will not highlight the benefits of the meeting. It will also not bring to light the reasons why they should count the meeting as of any importance to them. To capture the member’s attention from the word go, and also set your conference up for success, give them the answers to these two questions first.

With Aira by your side, you should, therefore, start your meeting by informing the associates of the purpose and the outcome that they should expect. You can, for instance, start with words such as “At the end of this meeting, you will all walk away with…” You can alternatively kick off the meeting with a “the intention of this meeting is…” Such words will get everyone on the same page and ensure that your meeting is a success.


Empower the meeting participants

empower meeting participants

When it comes down to it, most employees do not know how to behave in a meeting. Some want to look less weird and normal while others are intimidated by the thought of conversing with the person sitting across the table.

There are also lots of silly rules out there that may hinder the participant’s ability to collaborate with others and to display their value. Meetings provide fantastic opportunities for workers to show leadership and problem-solving skills. You should, therefore, start the meeting by shattering the ceiling of unnecessary interpersonal dynamics and secret corporate etiquette.

Get rid of all veiled social rules and the pressure to perform that makes the members edgy and panicky. Empower the delegates and allow them to understand the power that they have in a meeting room. Give them the authority over their contributions by ensuring that they do understand the level of engagement expected from them.

Empowered partners will be open to discussions and participation. Start your meeting by voicing an empowering statement like” you are our select team, chosen to vet our marketing process because you have a deep understanding of our strengths and weaknesses”.

A study done by MIT research says that the collective intelligence of a team is determined by the equal participation capacity of its members.


Restate your meeting’s ground rules

meeting's ground rules

Every business has as part of its cultures, directives that dictate how its meetings flow. Encouraging engagement is a great way to start a meeting, but you should state the boundaries as well. It is important however not to overdo the law setting at the commencement of your meeting.

You can incorporate this feature by picking one salient to the discourse at hand. As an illustration, you can ward off passive aggression by reinstating that all challenges should be addressed in the course of the meeting only and not before or after it. This will ensure more productivity and unity in collaboration.


Conclusion

If your powwow misses a strong start, its members will quickly get off track or zone out, so you must know the right way to start a meeting. If, you don’t want to chair a disorganized meeting avoid casting shadows by creating the wrong idea about your meeting. Begin your meeting with a positive note to foster efficiency. You can break the ice with a story, poignant quote, or interesting statistic then rope them further using one of the tactics above. Use meeting tools such as Aira to analyze your meeting data to ensure that optimization fosters high engagement.

The Top 10 Common Types of Business Meetings

business meetings

Business meetings often get a bad rap in the workplace despite the many benefits that they bring to a business. The reason why most meetings suck is that they are not productive at all. Most office employees deem them as boring displays of office power and politics.

There are however very many benefits of a well-run meeting. The meeting can be an effective leadership tool that strengthens relationships and enhance decision-making. Most meetings are only terrible because they are poorly organized. As an illustration, you cannot invite 20 employees for a small one on one meeting. It will be absolute chaos. This is the reason why the first step towards meeting productivity is an apt description of your meeting.

You can also make meetings more productive via technology. Artificial intelligence-based meeting companions like Aira can, for instance, write your meetings notes to ensure that all team members only show up and stay focused on problem-solving and collaboration.

Aira will dial into any meeting, highlight its action points, and share notes with all meeting members. Below are some common meeting formats in the workplace, which are very beneficial to a business as long as they are well organized and productive.


Team cadence meetings

Team cadence meetings

Team cadence meetings are held for performance reviews, and to energize a team’s connections. They can additionally assist an organization in the process of refining its business approach. This meeting will always have a fixed group of people and may occasionally have an occasional guest.

Team cadence meetings are therefore quite predictable and regular following a predictable design. Each cadence meeting often resembles the last one held and every team member knows what to expect before the meeting commences.

Consequently, a team cadence meeting does not require too much planning or extensive meeting facilitation procedures. Some examples of team cadence meetings include;

1. Weekly team meeting

Weekly meetings are a form of the business meeting whose schedule runs every week and at a designated time. The weekly meeting is vital because it will address any roadblocks, action items, or questions that may affect the next week’s business goals. Weekly meetings will run for 60 to 90 minutes tops.

2. The shift-change meeting

Shift-change or shift handover meetings are five to fifteen minutes long and are often held on a daily basis. They take place between the incoming staff and a tired group of employees eager to take a break.

The incoming staff has a very small window of time to engage with the other team, so this meeting requires an enforced meeting time and a lot of focus.

3. The Daily Huddle

The daily huddle is a five to fifteen minutes long meeting also known as a daily scrum or stands up. This short meeting occurs on a daily basis and its purpose is to inform and align the team on the day’s tasks.

4. Monthly meeting

The monthly management meeting can be a full or half-day affair that involves the business’s frontline, middle, and senior managers. The purpose of the monthly meeting is to ensure that all leaders take the time off to collaborate and learn from each other while addressing some larger business challenges.


Progress checks

Progress checks

Progress checks are held to nurture mutual accountability and project momentum. These structured business meetings will be led by an account or project manager to reassure or inform the employees that all business objectives are on track. Some of the most common progress checks at the workplace include;

5. The project’s status business meeting

Project status meeting members should be adequately prepared for the meeting beforehand to ensure productivity. All data should be collected in advance so that all questions can have answers. This meeting needs predefined objectives.

6. The client check-in

Client check-in meetings help businesses to enhance their relationships and partnerships with their customers. They should are meant to build trust by reassuring your clients that all partnerships are running smoothly. The meeting leader should have all the reports and metrics required at hand to demonstrate the value of their company to the client.


One on ones

One on ones meeting

One on one meetings are geared towards personal and career development. They also nurture relationship maintenance and individual accountability. Some good examples of one on one meeting include;

7. Manager and employee one-on-one

This meeting will have two parties with a familiar work relationship. They are very conversational but address a specific topic.

8. Mentorship meetings

Mentorship meetings are not as rigid as progress checks or team cadence meetings. They are held for education purposes and to help nurture talent in the business.


Action review meetings

Action review meetings

These are held to develop business confidence and to gain insight into business development objectives. Action review business meetings can help generate recommendations for change. Some of the most commonly held action review meetings include;

9. Agile retro perspectives

The meetings are time-boxed and have a very strict agenda. Through them, teams can develop and solve any challenges and are often by a team member. They are highly engaging and very professional.

10. Win/loss sales review meetings

These are very ritualistic business meetings and are a continuous learning tool. They are more forgiving towards surprises and often build very strong teams.


Conclusion

Governance cadence, conflict resolution, idea generation, planning, problem-solving, and workshops are other common business meetings that you can hold to enhance business growth. Ensure that they are properly planned and take advantage of meeting tools to enhance their productivity.

The Top 5 Traits Of Applied Conversational AI

applied conversational ai

Conversational artificial intelligence technology is still in its fledgling stage, but its business applications are mind-blowing. More than any other form of robotics, chatbots, a form of conversational AI have crossed the Uncanny Valley becoming more human-like than ever.

The Uncanny Valley is a mysterious region that nestles between the synthetic and natural in robotics design. Here, machines, which seem poised to supplant humans, become unappealing and unacceptable as per their level of humanness.

The phenomena coined by Masahiro Mori in 1970, hypothesizes that people develop an emotional sense of discomfort and unease when they encounter robots with an extreme mechanical composition. People prefer human likeness in robots. Watch out though; get too close to perfectly human, and the emotional uncanny valley phenomena steps in. Humans perceive such robots as eerie and discomfiting.


Applied Conversational AIs are comfortably human

The debate about Masahiro Mori’s hypothesis is still raging on, and pundits believe that the bridge across this sentimental rift is made of bots with features that are indistinguishable from humans. Conversational AIs from hobbyists and legacy businesses are building this bridge perfectly.

As an illustration, a few years ago, employees had to put down their names on a schedule on a conference room wall when reserving their places for a meeting. The internet era came by and made scheduling much easier with the digital calendar, allowing meeting members to automatically reserve their seats from the comfort of their desks. Collaboration also became easier across all meeting participants.

Today, with conversational AIs like Aira, you do not need to open any application to pre-engage yourself in a meeting. Virtual meeting assistants like Aira will give you a quick wake up and inquire about your availability for a meeting on a particular Thursday afternoon. The AI will search your company’s database for meeting procedures and processes and share them with employees that require the data.

This technology saves meeting preparation time and energy increasing productivity, collaboration, and smoothens the workflow. The meeting companion Aira for instance can intelligently join your online conferencing meetings, write meeting notes, and transcribe the meeting dialogue for future use.

She will highlight all your key points and share these notes with your meeting members. She integrates with customer relationship management platforms via Zapier and can supply the analytics of your meetings for optimization. The best applied conversational AI have traits such as;


1. Truly conversational

Truly Conversational

Source

Intelligent dialogue is a vital component for any AI and machine-learning platform purposing to stay clear of the Uncanny Valley. Research in dialogue and its patterns is central to the new generation of AI agents. The day’s conversational AI can carry conversations with its users across a wide range of topics.

They can chat with users just as well as people talk to each other and are therefore easy to use an enjoyable as well. Consequently, you can use them for more than song requests or scheduling appointments. They have engaging and coherent responses, can reason, and understand some nuances in conversations.

For this reason, conversational AIs have become crucial to customer experience improvement. Data shows that over 64% of businesses use them to offer personalized customer experience. Close to 70% of chatbot users report positive experiences and half of all millennials that have not encountered conversational AIs, are yearning to use them.

Genuinely conversational AIs are a big hit with this generation of customers because unlike emails, SMS texts, or calls, chatbots can provide instant gratification, a feature that most millennials crave for in customer service. They would rather ask Google or Alexa to read them a manual than asking service personnel for guidance over the phone.

Millennials love chatbots also because they can engage with them in the casual chat tones that they prefer. Consequently, over 83% of consumers say that chatbots are ‘very helpful’ and would make them their primary channels of contacting support.

It is therefore clear that in the future, the customer will seek the services of conversational AIs more than any other customer service process. Some of the notable weaknesses of open domain conversational AIs are their low aptitudes of consistency, empathy, specificity, understanding, and knowledgeability.

Consequently, there is a wide chasm between an intelligent conversation with a bot and a chatbot question answering service. The best AIs are humanlike in conversation understanding user intent and answering questions without ambiguity.

They can use machine-learning technology to learn more about the user and store the information learned for future personalization or context purposes. The best conversational AIs for multinationals are not only deeply conversational but also multi-lingual.


2. Hybrid models

Hybrid models

Source

Have you ever wondered how chatbots work? Well, here is a compressed low-down on the history of the conversational AI and why the hybrid AI is the ideal conversational AI. The history of chatbot technology is decades old, with the 1950 Turing Test laying the first block laid towards the development of conversational AIs.

More than a decade later, ELIZA by MIT’s Joseph Weizenbaum came by, utilizing natural language processing features for speech capabilities. All that ELIZA had to do was substitute people’s words into scripts, and then feed the scripts back to people to hold a conversation.

One of the most outstanding chatbots of the past is Elbot, whose cheekiness, wit, and sarcasm in 2000 came to the fore via the use of artificial intelligence and natural language processing. Since then, conversational AIs like Mitsiku and IBM Watson has been born. Nonetheless, few of these chatbots have had more popularity than the hybrid Siri, Google Now, Alexa, Cortana, and Facebook Chatbots, that all came into the market in the last decade.

Conversational AIs in the past were either machine learning models or purely linguistic. Purely linguistic bots like ELIZA need human conversations to create speech, responses, and rules. Understanding human language is a complex task for machines because conversations have nuances and subtleties that are difficult to recreate artificially.

This is the reason why hybrid AIs utilizes artificial intelligence and machine as well to mimic human abilities. AI and machine learning conversational bots harness massive amounts of training data curated for their learning. A hybrid AI and linguistic bots use natural language processing, understanding, and generation to deliver not only personalized experiences but also apt pre-scripted responses.

These hybrid chatbots can utilize your back-end systems, data repositories, and third party databases to create responses. These AIs are therefore optimizable and will deliver the perfect personality and response as per your business’s objectives.


3. Cross-platform capability

Cross-platform capabilityCross-platform capability

The best conversational AIs should prioritize your business’s opportunities, goals, strategy, and vision. The AI should demonstrate value and minimize risk by working within your ecosystem. Data shows that by 2024, the conversational AI will redefine the user experience, becoming the new customer touchpoint in the place of the website.

The technology will operate over 50% of the customer touches augmenting it with speech, computer vision, augmented and virtual reality, and computer vision. These bots will infiltrate every aspect of day-to-day and business life. Consequently, these tools have to easily integrate with your existing business framework and any other future devices and technology.

By utilizing AIs that can integrate with your business systems, you will save your business the costs of adopting new systems for AI use. The technology in use should support all its users across devices seamlessly to increase user engagement and satisfaction. Intelligent meeting assistants like Aira for instance, integrate with customer relationship management platforms via Zapier.


4. Analytics and data ownership features

Analytics and data ownership features

Do you know that by 2020, over 70% of all white collars employees will be in constant contact with a conversational AI? In two years, between 75% to 90% of all customer queries will be in the hands of customer service chatbots.  Consequently, different business sectors like banking are utilizing chatbots like Widiba for customer service improvement.

Automotive businesses like Škoda, utilize Laura the AI to enhance the customer journey. The amount of data that these service bots can collect over time is unfathomable. The information that they collect is also invaluable for business.

The data collected by these bots can be analyzed for actionable business insights. Your conversational AI of choice should, therefore, offer data protection, ownership, and analytics as part of the package.


5. Enterprise-level AIs

Enterprise-level AIs

Too often business purchase technology devoid of enterprise features. Most open-source conversational AIs rarely have the needs of business enterprises in mind. As an illustration, you will not find any user role management features or version control in non-enterprise chatbots.

There are no collaboration options or development and integration tools. Like Aira that has a robust system of service upgrades for productivity enhancement, choose AI tools that offer control and other robust business options, plus a proven success model.


Conclusion

Some other very useful traits of the best AI tools include personalization for recommendations and accuracy and control to prevent misuse or abuse of tools. Use conversational AIs also that offer brand differentiation features, to enhance visual brand personality and identity. The best AI tools utilize proven technology and have real-life applications.

‹  Older posts